Refund policy
Thank you for shopping with littlesleepiesax.shop.
We want customers to understand clearly how returns, refunds, replacements, damaged products, incorrect products, and order problems are handled.
This Return and Refund Policy applies to purchases made through littlesleepiesax.shop.
For return or refund assistance, contact:
Email: info@littlesleepiesax.shop
Australian Consumer Law
Nothing in this Return and Refund Policy excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian legislation.
Australian consumers may be entitled to a repair, replacement, refund, cancellation, or other remedy when goods or services fail to satisfy applicable consumer guarantees. For a major problem with a product, consumers can generally choose between a refund and replacement; different remedies can apply to minor problems.
The voluntary change-of-mind return rules below are additional store benefits and do not replace statutory rights.
Change-of-Mind Returns
For eligible products where there is no fault with the product, littlesleepiesax.shop accepts voluntary change-of-mind return requests made within 30 days after delivery.
To qualify for a voluntary change-of-mind return, the product must generally:
- be unused and unworn;
- be in substantially the same condition in which it was received;
- contain original tags, labels, accessories, and components where applicable;
- be returned with its original packaging where reasonably available;
- not show signs of use, washing, alteration, damage, contamination, or misuse; and
- be accompanied by reasonable proof of purchase.
For voluntary change-of-mind returns only, we may decline a return that does not meet these conditions.
These conditions do not apply in a way that removes a customer's rights in relation to faulty or non-conforming goods.
The ACCC states that businesses are not generally required under consumer guarantees to provide a remedy simply because a customer changed their mind, although a business that offers its own change-of-mind policy must follow that policy.
How to Request a Return
Before sending a product back, please contact:
Please include:
- your order number;
- the email address used for the order;
- the product you wish to return;
- the reason for the return; and
- photographs or other relevant information where the product is damaged, defective, incorrect, or materially different from what was ordered.
After reviewing the request, we will provide return instructions where a return is appropriate.
Products should not be sent to an address obtained independently or returned without following the return instructions provided by our customer service team, because the appropriate return destination may depend on the product and fulfilment location.
Faulty, Damaged, Unsafe, or Incorrect Products
Please contact us promptly if your order arrives damaged, defective, unsafe, incorrect, incomplete, or materially different from its description.
We may ask for photographs, videos, packaging information, batch information, or other reasonable evidence so that we can assess the issue efficiently.
This evidence request is not intended to remove any rights available under Australian Consumer Law.
If the product is confirmed to have a problem covered by applicable consumer guarantees, we will provide the remedy required by law.
Australian consumer guarantees may apply where goods are faulty, unsafe, materially different from their description or sample, or not fit for their normal or disclosed purpose.
Major Problems
Where a product has a major failure or major problem within the meaning of Australian Consumer Law, the customer may have the right to reject the product and choose an appropriate statutory remedy, including a refund or replacement.
A major problem can include circumstances where a product is unsafe, substantially different from its description, cannot be used for its normal purpose and cannot easily be fixed within a reasonable period, or has a problem serious enough that a reasonable consumer would not have purchased it had they known about the problem beforehand.
Where a full refund is required under Australian Consumer Law, we will not replace that statutory entitlement with store credit unless the customer voluntarily agrees to an alternative remedy.
Minor Problems
Where a product has a problem that is not major, we may be entitled to provide an appropriate remedy such as repair within a reasonable time.
If a minor problem cannot be fixed within a reasonable time, additional consumer remedies may become available.
These statutory rights operate independently from our voluntary return period.
Proof of Purchase
We may request reasonable proof that the product was purchased from littlesleepiesax.shop.
Proof of purchase may include:
- an order confirmation;
- an order number;
- a receipt;
- a payment record;
- an account purchase history; or
- another reasonable record demonstrating the transaction.
Faulty goods do not necessarily have to be returned in their original packaging for Australian Consumer Law remedies, although reasonable proof of purchase may be requested.
Return Shipping Costs
For an approved voluntary change-of-mind return, the customer is responsible for return shipping costs unless we agree otherwise.
We recommend using a trackable shipping method for voluntary returns.
Where a product is confirmed to have a problem covered by applicable consumer guarantees, reasonable return costs already paid by the consumer may need to be reimbursed in accordance with Australian Consumer Law.
Where an item is large, heavy, or otherwise difficult to return, responsibilities regarding collection or transportation will be handled in accordance with applicable law.
Inspection of Returned Products
When a returned item reaches the designated return location, it may be inspected to determine:
- whether the correct product was returned;
- whether a claimed fault exists;
- whether the return qualifies under our voluntary return policy; and
- which remedy is appropriate.
Assessment procedures will not be used to improperly delay or deny mandatory consumer remedies.
Refund Processing
When a refund is approved, the refund will ordinarily be issued to the original payment method used for the transaction.
Refund processing may require several business days after it is issued, depending on the customer's bank, card issuer, payment provider, and financial institution.
Where Australian Consumer Law requires a refund for a major product problem, ACCC guidance states that the refund should be for the full amount paid and ordinarily be provided in the same form as the original payment unless the consumer agrees otherwise.
Shipping charges will be dealt with in accordance with applicable law and the circumstances of the return.
Because standard shipping from littlesleepiesax.shop is free, there is ordinarily no standard outbound shipping fee to deduct from the purchase price.
Exchanges
Where appropriate, customers may request an exchange.
Exchange availability depends on product availability.
If a requested replacement product is unavailable, we may offer another appropriate solution, including a refund where required or agreed.
Statutory rights relating to faulty products are not dependent on replacement stock being available.
Sale and Promotional Products
Sale, discounted, and promotional products remain protected by applicable Australian Consumer Law.
We will not deny a statutory remedy merely because a product was purchased at a discounted or promotional price.
For voluntary change-of-mind returns, promotional conditions clearly disclosed before purchase may apply, provided those conditions do not restrict mandatory consumer rights.
The ACCC specifically warns against blanket policies such as refusing all refunds for sale products where statutory consumer guarantees apply.
Non-Returnable Items for Change of Mind
For hygiene, safety, or practical reasons, certain goods may not qualify for a voluntary change-of-mind return after being opened, used, or unsealed where resale would be inappropriate.
This limitation applies only to voluntary change-of-mind returns.
If any such product is faulty, unsafe, incorrectly supplied, materially different from its description, or otherwise fails to satisfy applicable consumer guarantees, the customer's statutory rights remain available.
Order Cancellations
Customers who wish to cancel an order should contact us as soon as possible at:
If an order has not entered processing or dispatch, we will make reasonable efforts to cancel it.
If the order has already been processed or dispatched, cancellation may no longer be operationally possible, and the applicable return process may need to be followed after delivery.
Nothing in this section limits cancellation or refund rights that arise under applicable law.
Missing Deliveries
If tracking indicates that an order has been delivered but the customer has not received it, please:
- check the delivery location and surrounding area;
- ask other household members or authorised recipients;
- check with the carrier where appropriate; and
- contact us at info@littlesleepiesax.shop.
We will review the available tracking and delivery information and assist with the investigation.
If an order is confirmed lost or otherwise not delivered in circumstances for which we are responsible, we will provide an appropriate resolution.
Refund Abuse and Fraud
We reserve the right to review suspected fraudulent, abusive, deceptive, or repetitive return activity.
This may include situations involving substituted products, deliberately damaged products, falsified tracking information, or fraudulent payment activity.
Any fraud-prevention measures will be applied reasonably and will not be used to deny legitimate statutory consumer rights.
Contact Us
For all return, refund, replacement, damaged-product, or order-related questions, contact:
littlesleepiesax.shop
Email: info@littlesleepiesax.shop
- Choosing a selection results in a full page refresh.