Shipping policy
This Shipping Policy explains the order processing, shipping, delivery, tracking, delayed-delivery, lost-package, damaged-package, and refund procedures applicable to orders placed through littlesleepiesax.shop.
Customer service:
Email: info@littlesleepiesax.shop
Free Standard Shipping
All orders placed through littlesleepiesax.shop qualify for free standard shipping.
There is no minimum purchase amount required to receive standard shipping unless a specific promotion or checkout notice expressly states otherwise.
Customers will not be charged a standard shipping fee for ordinary orders covered by this policy.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days after the order has been dispatched.
This timeframe is an estimate rather than an absolute delivery guarantee.
Actual delivery times may differ because of factors such as:
- carrier delays;
- transportation disruptions;
- unusually high order volumes;
- severe weather;
- public holidays;
- customs or border procedures where applicable;
- remote delivery locations;
- incorrect or incomplete delivery information; or
- other circumstances reasonably outside our control.
Where we become aware of a significant delay affecting an order, we may provide additional information to the customer where reasonably possible.
Order Processing
Orders are reviewed and prepared before shipment.
Processing may include:
- payment confirmation;
- fraud-prevention checks;
- inventory confirmation;
- order preparation;
- packaging; and
- preparation of shipping information.
Customers should review their order and delivery information carefully before completing checkout.
Shipping Confirmation
After an order is dispatched, customers may receive a shipping confirmation by email.
Where tracking is available, the shipping confirmation may contain a tracking number or tracking link.
Tracking information may require time after dispatch to become active within a carrier's system.
Delivery Addresses
Customers are responsible for providing accurate and complete delivery information during checkout.
This includes:
- recipient name;
- street address;
- apartment or unit number where applicable;
- suburb or city;
- state or territory;
- postcode;
- country; and
- any other information reasonably necessary for delivery.
If you identify an address error after placing an order, contact:
as soon as possible.
We will make reasonable efforts to update the address before dispatch, but an address cannot always be changed after an order has entered fulfilment or carrier processing.
Incorrect Addresses
If a package cannot be delivered because the customer supplied an incorrect or incomplete address, the package may be returned, redirected, held, or otherwise handled by the carrier.
We will work with the customer to determine an appropriate solution.
Nothing in this provision removes rights available where the delivery issue resulted from our own error or another matter for which we are responsible under applicable law.
Tracking Information
Where tracking is available, customers should use the tracking information provided to monitor delivery progress.
Tracking events are controlled by the carrier and may occasionally be delayed or updated in batches.
A lack of an immediate tracking update does not necessarily mean that a parcel has stopped moving.
If tracking has not updated for an unusually long period, please contact us.
Delivery Delays
Although we aim for delivery within the estimated timeframe, delays may occasionally occur.
If your order has not arrived after the expected delivery window, please contact:
Please include your order number so that we can investigate.
We may review:
- shipment tracking;
- carrier status;
- fulfilment records;
- delivery scans; and
- other information relevant to the shipment.
Lost Packages
If a package appears to be lost in transit, please contact our customer service team.
We may investigate with the shipping carrier before determining the final status of the shipment.
Where an order is confirmed lost in circumstances for which we are responsible, we will provide an appropriate remedy, which may include replacement or refund depending on the circumstances and applicable law.
Packages Marked Delivered but Not Received
If carrier tracking shows “delivered” but you cannot locate the parcel, please first:
- check the delivery address;
- inspect safe delivery locations around the property;
- ask household members;
- check with building reception where applicable;
- check with neighbours where appropriate; and
- review any carrier delivery notices.
If the parcel remains missing, contact:
We will assist in reviewing the available delivery information.
Damaged Packages
If an order arrives damaged, please contact us as soon as reasonably possible.
Provide:
- your order number;
- a description of the damage; and
- photographs of the damaged product and packaging where reasonably available.
We may use this information to assess the problem and arrange an appropriate remedy.
Any request for photographs does not restrict statutory consumer rights.
Incorrect Products
If you receive a product different from the product ordered, contact us at:
Please provide your order number and photographs where reasonably helpful.
Where we have supplied the incorrect product, we will arrange an appropriate resolution.
Faulty Products and Shipping Returns
A product that arrives faulty, unsafe, damaged, or materially different from its description may qualify for a remedy under Australian Consumer Law.
Where goods fail to comply with applicable consumer guarantees, the customer may have rights to repair, replacement, refund, or another remedy depending on the nature and seriousness of the problem.
Where a product is confirmed to have a qualifying problem, reasonable return costs already paid by the consumer may need to be reimbursed.
Returns After Delivery
Returns after successful delivery are handled under our Return and Refund Policy.
For eligible voluntary change-of-mind returns, customers should contact us within the period specified in that policy before sending a product back.
Mandatory Australian consumer rights remain available regardless of our voluntary return conditions.
Undeliverable or Returned-to-Sender Orders
An order may be returned to sender because of:
- an incorrect address;
- incomplete delivery details;
- failed delivery attempts;
- refusal of delivery;
- failure to collect a parcel; or
- carrier restrictions.
When a parcel is returned, we will review the circumstances and contact the customer or respond when the customer contacts us.
Where appropriate, we may arrange reshipment or another resolution.
Any costs or conditions associated with customer-caused delivery failures will be communicated reasonably and will not override mandatory statutory rights.
Order Changes and Cancellations
Customers should contact us as soon as possible if they wish to change or cancel an order.
Email:
If fulfilment has not started, we will make reasonable efforts to accommodate the request.
Once an order has been dispatched, cancellation may not be possible and a return may need to be requested after delivery.
Multiple Shipments
An order containing multiple products may occasionally be shipped in more than one package.
Where this occurs:
- packages may arrive on different days;
- separate tracking numbers may be issued; and
- receiving only part of the order does not necessarily mean products are missing.
If all parcels have completed delivery and products remain missing, contact customer service.
Customs and International Processing
Where an order travels through international logistics networks, customs or border procedures may affect delivery timing.
Any tax, duty, or import-charge treatment will depend on the destination, transaction, applicable law, and checkout arrangements.
We will not deliberately misdeclare the nature or value of goods to avoid lawful customs requirements.
Delivery Acceptance
Customers should inspect an order within a reasonable period after delivery.
If there is a problem, please contact us with sufficient information to identify and assess the issue.
A delay in contacting us does not automatically eliminate statutory rights where applicable consumer guarantees remain available.
The ACCC notes that consumer guarantee rights do not operate simply according to an arbitrary store-imposed expiry period for faulty goods.
Refunds for Shipping Problems
Where an order cannot be delivered because it is confirmed lost, cancelled by us, or otherwise unable to be fulfilled, an appropriate refund or replacement will be provided where required.
Approved refunds are ordinarily returned to the original payment method.
Financial institutions or payment processors may require additional processing time before a completed refund appears in the customer's account.
Circumstances Beyond Reasonable Control
Events outside our reasonable control may temporarily affect fulfilment or delivery.
Examples may include:
- severe weather;
- natural disasters;
- transportation interruptions;
- governmental restrictions;
- carrier network interruptions;
- industrial action;
- significant infrastructure failures; or
- other extraordinary logistics disruptions.
Where such circumstances occur, we will continue to take reasonable steps to fulfil affected orders and communicate material issues where practical.
Australian Consumer Law
Nothing in this Shipping Policy excludes or restricts a consumer guarantee or statutory remedy that cannot lawfully be excluded.
Businesses selling to Australian consumers cannot use their own store policies to remove consumer guarantees.
Shipping Support
For shipping questions, delayed parcels, lost parcels, damaged deliveries, tracking assistance, incorrect deliveries, or delivery-address concerns, contact:
littlesleepiesax.shop
Email: info@littlesleepiesax.shop
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